Only what the service needs
Clover records depend on the permissions granted by the merchant. Workspace content comes from what users ask, upload, approve or configure.
Privacy · Updated 22 August 2026
Your business data is used to operate Emma.
This policy explains what Visionia processes when you visit this website, connect a Clover merchant or use Emma AI Operator.
The short version
Necessary data in. No data sales out.
We use authorised Clover and workspace data to provide Emma, secure the service and support the merchant. We do not sell personal information or use merchant data for advertising.
Operate, secure and improve Emma
Data supports analysis, responses, approved actions, verification, support, fraud prevention and service reliability.
Only with service providers
Selected infrastructure and AI providers process data under contract to provide Emma. They do not receive permission to market to merchants.
Access, correction and deletion
Users can request a copy, correction, restriction or deletion, subject to identity, authority and legal requirements.
Data we process
The records behind each useful answer.
The exact data depends on the Clover region, merchant configuration, enabled features and permissions approved during installation.
Merchant identifiers
Clover merchant and location identifiers, region, connection status, granted scopes and encrypted authorisation credentials.
Authorised Clover records
Items, categories, inventory, orders, payments, customers, employees and related operational metadata where authorised and available.
Conversations and documents
Prompts, responses, uploaded files, extracted content, plans, preferences and business context users choose to provide.
Approvals and activity
Proposed changes, user confirmations or rejections, execution results and verification receipts.
Device and service events
IP address, browser, timestamps, diagnostics, security events and logs required to operate and protect the service.
Messages to Visionia
Contact details, correspondence and troubleshooting information shared with our support team.
How data is handled
Purpose, legal basis and retention.
Why does Visionia process this data?
To provide the requested service and subscription; authenticate and connect Clover; answer questions; analyse business records; prepare and verify approved actions; maintain conversations and settings; provide support; secure the service; prevent abuse; meet legal obligations; and improve reliability.
What are the legal bases in Europe?
Performance of the Emma service contract; Visionia’s legitimate interests in security, support and service improvement; compliance with legal obligations; and consent where the law requires it. A merchant remains responsible for having a lawful basis to connect and process its customer and employee data.
How long is data retained?
Workspace and connected merchant data is kept while the subscription or account is active and as needed to provide the service. After a verified deletion or account-closure request, active service data is deleted or anonymised within 30 days unless law, fraud prevention or a dispute requires longer retention. Encrypted backups may remain for up to 90 days before rotation. Security and billing records may be retained for the applicable legal period.
Where is European data hosted?
Emma’s production database for European operations is hosted in Frankfurt, Germany. Some contracted providers may process data in other countries. Where required, Visionia uses recognised transfer safeguards such as adequacy decisions or Standard Contractual Clauses.
Is merchant data used to train public AI models?
Visionia uses business-grade model services to generate Emma responses. Merchant content is sent only as needed for the requested feature and is not authorised by Visionia for public advertising or sale. Provider handling remains subject to the applicable business service terms and configured data controls.
Service providers
A small, disclosed processing chain.
Providers may change as Emma evolves. We evaluate their security and privacy terms and update this policy when the processing chain changes materially.
Clover / Fiserv
Merchant authorisation, business records, app distribution and subscription billing.
Hostinger
Website, application hosting, network delivery and related infrastructure.
Neon
Managed PostgreSQL database infrastructure for Emma workspace data.
OpenAI
Business-grade AI model processing for conversations, analysis and structured assistance.
Operational providers
Limited security, error monitoring, communication or professional providers where necessary.
Authorities
Disclosure only where legally required or necessary to protect users, Visionia or the public.
Your rights
Ask what we hold. Tell us what should change.
Depending on your location, you may have rights to access, correct, delete, restrict, object, port or withdraw consent. We verify the requester and their authority over the Clover merchant before disclosing or changing data.
Make a privacy request
- Email fort.baptiste.pro@gmail.com
- Use “Emma privacy request” as the subject
- Identify the Clover merchant and region
- Do not send passwords, tokens or payment card data
- You may complain to your local data protection authority