7 days of Operator features
The trial begins when activated for the merchant. Eligibility and conversion follow the subscription terms displayed through Clover.
Terms · Effective 22 August 2026
Clear rules for controlled operations.
These terms govern the use of the Emma AI Operator website and application provided by Visionia for Clover merchants.
Agreement
Use Emma with authority and care.
By installing, connecting or using Emma, you accept these terms for yourself and the business you are authorised to represent. If you do not agree, do not connect a Clover merchant.
1. Who may use Emma?
You must be legally able to enter a contract and authorised to act for the Clover merchant you connect. You are responsible for your users, the accuracy of information supplied and keeping access to the workspace secure.
2. What service does Visionia provide?
Emma connects to authorised Clover data, answers operational questions, analyses records, prepares supported tasks and, where enabled, executes actions inside the permissions and approval boundary shown in the application. Features can vary by region, plan, merchant configuration, Clover API availability and law.
3. How does the Clover connection work?
You authorise Emma through Clover and choose the merchant to connect. Clover controls the installation, permission grant, access tokens and availability of its APIs. You may revoke access through Clover or Emma settings. Emma is independently developed by Visionia and is not endorsed by Clover.
4. Who is responsible for approvals and decisions?
You remain responsible for business, inventory, pricing, customer, employee, tax, accounting and legal decisions. Review the evidence, affected records and proposed effect before approving an action. An Emma response is not professional legal, tax, medical, employment or financial advice.
5. What rules apply to AI output?
AI output can be incomplete or incorrect. Verify important facts and proposed changes. Visionia designs Emma to show sources, limits and confirmations, but no model or forecast is guaranteed to be error-free.
Plans and billing
Three plans. One Clover subscription.
Essential, Operator and Scale are offered per connected Clover merchant location in the United States and Europe.
Managed through Clover
Subscription charges, applicable taxes, proration and merchant statements are handled through Clover’s app billing system.
Upgrade, downgrade or cancel
Plan changes and cancellation take effect according to the options and timing shown through Clover. Fees already incurred are non-refundable except where law or Clover’s billing rules require otherwise.
Assisted support scope
Scale includes the support described on the plans page. Separate custom implementation work requires a written Visionia agreement.
Responsible use
Do not use Emma to harm or mislead.
6. Acceptable use
Do not use Emma unlawfully; bypass permissions or security; probe or disrupt the service; upload malware; scrape the service; resell access without approval; infringe rights; make discriminatory employment or customer decisions; or process data you are not authorised to use.
7. Customer and employee data
The merchant determines why its Clover customer and employee data is processed and is responsible for notices, permissions and legal bases. Visionia processes that data to provide Emma under the merchant’s instructions and the Privacy Policy.
8. Your content
You retain ownership of prompts, documents and business content you provide. You grant Visionia the limited right to host, process, transmit and transform that content only as necessary to operate, secure, support and improve Emma under these terms and the Privacy Policy.
9. Visionia intellectual property
Emma’s software, interface, workflows, brand, documentation and original content belong to Visionia or its licensors. No ownership transfers to you. You receive a limited, revocable, non-transferable right to use the subscribed service for your internal business operations.
10. Feedback
You may provide suggestions voluntarily. Visionia may use that feedback without restriction or payment, provided it does not disclose your confidential business data.
Service conditions
Dependencies, availability and responsibility.
11. Third-party services
Emma depends on Clover/Fiserv and contracted hosting, database and AI providers. Their availability and terms can affect Emma. Visionia is not responsible for third-party changes or failures outside its reasonable control, but will work to reduce impact.
12. Availability and changes
Visionia aims to provide a reliable service but does not promise uninterrupted availability. We may maintain, secure, update, add or remove features. Material changes that reduce paid functionality will be communicated when reasonably possible.
13. Suspension and termination
Visionia may suspend access for non-payment, security risk, unlawful use, material breach or to protect merchants and the service. Either party may end the service through the available cancellation flow. Sections intended to survive termination remain effective.
14. Warranties
Emma is provided with reasonable care and skill. To the extent permitted by law, all other implied warranties are excluded. Nothing in these terms limits mandatory consumer or statutory rights that cannot legally be excluded.
15. Liability
To the extent permitted by law, Visionia is not liable for indirect, consequential, special or lost-profit damages, or losses caused by unreviewed AI output, merchant instructions, inaccurate source data or third-party services. Visionia’s aggregate liability for the service is limited to the fees paid for the affected merchant during the 12 months before the event. This limit does not apply where law prohibits it.
Final terms
French law, with mandatory local rights preserved.
These terms are governed by French law. Courts with jurisdiction over Visionia in Paris handle disputes, except where mandatory consumer or local law gives you another right or forum.
Questions or notices
- Email fort.baptiste.pro@gmail.com
- Vision IA, 404 bis rue de Vaugirard, 75015 Paris
- Review the Privacy Policy for data handling
- Review Support for help and response targets
- Continued use after an effective update accepts the revised terms where law permits