Merchant and region
Share the business name, US or Europe region and the affected Clover merchant ID when available.
Emma support
A real team when you need one.
Get help with Clover connection, data sync, conversations, approvals, billing and workspace settings. Emma is developed and supported by the Visionia team.
Start here
Send the context. Keep secrets out.
Include enough information to reproduce the issue, but never email passwords, access tokens, API keys, payment card data or sensitive customer details.
What you expected
Tell us the page, conversation or action, what you selected and what should have happened.
Safe evidence
Attach a screenshot with customer, employee, credential and payment information hidden.
When it happened
Add your time zone and approximate time so we can locate the relevant activity record.
Common answers
Solve the most common issues in a minute.
Emma asks me to connect Clover before I can type.
Select Connect Clover, choose the correct US or European region, then select and authorise the merchant on Clover’s page. Emma enables live questions after the connection returns successfully.
I connected the wrong merchant.
Open Emma settings, disconnect the current merchant and reconnect. Clover will show the merchant selection page again.
Some history or metrics are missing.
Emma can only read records returned by the permissions, modules and history available for that Clover merchant. Check the displayed coverage period and source note. Contact support if the gap does not match Clover.
An action is waiting for confirmation.
This is expected for protected work. Review the affected records, evidence and proposed change, then approve or reject it. Emma does not treat a chat message as blanket permission.
How do I cancel or change my plan?
Open the app subscription controls provided through Clover. Billing, proration and cancellation follow Clover’s marketplace billing rules for the merchant location.
How do I request data access or deletion?
Email fort.baptiste.pro@gmail.com with “Emma privacy request” in the subject. We will verify authority over the merchant before acting.
Support targets
Clear expectations for every plan.
Response targets apply during Visionia business hours in Paris, excluding French public holidays. Critical security reports are prioritised on every plan.
Email support
Initial response target: two business days.
Priority email
Initial response target: one business day.
Priority Visionia support
Initial response target: four business hours for blocking issues.
Responsible disclosure
Report suspected security or privacy issues immediately with “Security” in the subject.
Visionia support
Tell us what is blocking you. We will take it from there.
Support is provided by Vision IA, 404 bis rue de Vaugirard, 75015 Paris, France.